Data Privacy Policy

Scope of this Policy

• Applies to all users accessing our services
• Employees & Contractors handling sensitive data internally

Data We Collect

User Data (Personally Identifiable Information - PII)

• Full Name
• Email Address
• Phone Number
• Bank Account Details (for fiat withdrawals)
• Government-issued ID (for KYC verification)
• Residential Address

Collected During Transactions

• Crypto Wallet Addresses
• Transaction History (Crypto swaps, deposits, withdrawals)
• IP Address & Device Information
• Biometric Authentication Data (Device-level verification only, not stored by Jackocoins)

How We Use Data

• User Verification (KYC/AML Compliance)
• Transaction Processing (Crypto to Naira, Instant Swaps, Wallet Storage)
• Fraud Detection & Risk Monitoring
• Customer Support & Issue Resolution
• Regulatory Compliance & Reporting

We DO NOT sell or rent user data to third parties.

How We Store & Secure Data

• Secure Cloud Storage with encryption
• Cold Wallet Storage for funds
• Biometric authentication is handled at the device level
• AES-256 Encryption for sensitive user data
• TLS 1.2/1.3 Secure Communication for data transmission
• Two-Factor Authentication (2FA) for all transactions

Who Has Access to User Data?

Internal Access (Restricted to authorized employees only)

• KYC Verification Data (Compliance Officers)
• Transaction Data (Finance & Risk Team)
• Wallet Storage Information (Cybersecurity Team)
• Customer Support History (Support Team)

User Rights & Data Control

• Right to Access: Request a copy of stored data
• Right to Rectification: Correct inaccurate personal information
• Right to Erasure: Request deletion of personal data (except for legal obligations)
• Right to Data Portability: Export account details upon request
• Right to Restrict Processing: Limit how Jackocoins uses personal data

Users can email [email protected] for any data-related inquiries.

Data Retention Policy

• Transaction Data: Retained for 5 years (as per financial regulations)
• Personal Information (KYC Data): Retained until account deletion or required by law
• System Logs & Security Records: Retained for 12 months for fraud prevention

Changes to This Policy

Jackocoins reserves the right to update this Data Privacy Policy when necessary. Users will be notified of significant changes via email or in-app notifications.